Surrey Community Services

Did you know the South Fraser Regional Crisis Line has been providing service for nearly 40 years and is available 24 hours a day, 7 days a week? Did you also know that rigorously trained volunteers answer some 18,000 calls every year and provide immediate, free, confidential, telephone support, crisis intervention, and resource information to emotionally distressed callers?

What kinds of calls does the crisis line receive?

People call for numerous and varied reasons: suicide, mental health problems, relationship conflicts, family violence, grief, addiction issues, or just plain loneliness. Examples include;

Callers are invited to talk about their situations and explore possible options. Together, the caller and volunteer can discuss strategies that might work or review safety and action plans previously developed with other service providers. After talking with a volunteer, callers often report they feel less isolated and alone. Should a caller require help beyond that which volunteers can provide, information about available community resources is offered. Thereby, empowering the caller to reach out for further assistance.

Volunteers aged 19 and older come from all walks of life and reflect the cultural diversity of the community.

Prior to answering the crisis line, volunteers complete 50-hours of training covering topics such as;

Self-Awareness & Self Care
Cultural Competence & Diversity Training
Communication Skills
Community Resources
Suicide & Homicide Risk Assessment
Family Violence
Mental Health Issues
Boundary & Limit Setting

The benefits are numerous. In addition to gaining new skills & practical knowledge, volunteers acquire work experience & references, meet others with similar interests & make a difference in our community. When asked about their crisis line experience, volunteers have said that;

“The knowledge I have gained here is invaluable.”
“It has been the most rewarding volunteer position I’ve held.”
“It is gratifying to know that you have helped in some way”

If you would like to help…
Volunteers and financial contributions are always needed and greatly appreciated. For more information, contact the Supervisor of Phone Room and Crisis Line Volunteers or the Crisis Services Coordinator at 604 584-5811.

If you or someone you know needs help…
Call the 24-hour South Fraser Regional Crisis Line at 604 951-8855.

SOUTH FRASER REGIONAL CRISIS LINE

24 Hours a Day / 7 Days a Week

Help Could Be Just a Phone Call Away




	SOUTH FRASER REGIONAL CRISIS LINE 604 951-8855 24 Hours a Day / 7 Days a Week Free, Confidential, Support & Resource Information Help Could Be Just a Phone Call Away Did you know the South Fraser Regional Crisis Line has been providing service for nearly 40 years and is available 24 hours a day, 7 days a week? Did you also know that rigorously trained volunteers answer some 18,000 calls every year and provide immediate, free, confidential, telephone support, crisis intervention, and resource information to emotionally distressed callers? *What kinds of calls does the crisis line receive?* People call for numerous and varied reasons: suicide, mental health problems, relationship conflicts, family violence, grief, addiction issues, or just plain loneliness. Examples include; Man experiencing depressive symptoms and suicidal thoughts – he lost his job and his wife left him. Worried about a friend’s 11 year old daughter who is left alone, often for hours, on a regular basis. Caller has been off crystal meth for 4 days and needs to talk to someone. Young female contemplating suicide – feels lonely, depressed and confused. Caller is extremely scared of her ex-boyfriend who has threatened to kill her. Father frustrated with his 16 year old son who has anger management problems & is abusive. *How could calling the crisis line help?* Callers are invited to talk about their situations and explore possible options. Together, the caller and volunteer can discuss strategies that might work or review safety and action plans previously developed with other service providers. After talking with a volunteer, callers often report they feel less isolated and alone. Should a caller require help beyond that which volunteers can provide, information about available community resources is offered. Thereby, empowering the caller to reach out for further assistance. *Who volunteers at the crisis line?* Volunteers aged 19 and older come from all walks of life and reflect the cultural diversity of the community. What training do crisis line volunteers receive? Prior to answering the crisis line, volunteers complete 50-hours of training covering topics such as; Self-Awareness & Self Care Cultural Competence & Diversity Training Communication Skills Community Resources Suicide & Homicide Risk Assessment Family Violence Mental Health Issues Boundary & Limit Setting *Why volunteer with the crisis line?* The benefits are numerous. In addition to gaining new skills & practical knowledge, volunteers acquire work experience & references, meet others with similar interests & make a difference in our community. When asked about their crisis line experience, volunteers have said that; “The knowledge I have gained here is invaluable.” “It has been the most rewarding volunteer position I’ve held.” “It is gratifying to know that you have helped in some way” *If you would like to help…* Volunteers and financial contributions are always needed and greatly appreciated. For more information, contact the Supervisor of Phone Room and Crisis Line Volunteers or the Crisis Services Coordinator at 604 584-5811. *If you or someone you know needs help…* Call the 24-hour South Fraser Regional Crisis Line at 604 951-8855. *Check out our other services* Family Support Outreach Crisis Line S.T.A.R.R. Services for Families

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